- #Spiceworks download website template how to
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If a particular question is asked often enough, you may also want to consider creating a knowledge base article on the subject. Parameters can be used to automatically insert user or agent details into the responses, giving the users customized answers that are both quick and efficient. To improve efficiency and decrease the average response time for frequently asked questions, agents can send replies that are partially or completely preformatted, so-called ticket templates. Help desk users may at times ask similar questions or there may be help desk tickets that require similar responses. It also includes a knowledge base to share articles on a variety of topics. It boasts a robust ticketing system that allows people to ask each other questions and request support.
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At its core, the Lansweeper help desk is a resource for sharing knowledge with people inside or outside of your company. I spent a few minutes adding a variety of servers and my core switch.
#Spiceworks download website template software
By default, the box running the Network Monitor software will be added to the dashboard. Enter your Spiceworks creds to get logged in. Then we assigned the BCS administrator and created the External List using that external content type.From version 6.0 onward, the Lansweeper software includes a fully functional help desk. Navigate your web browser to FQDN:8080 and you’ll see a login screen.
#Spiceworks download website template how to
In this article we saw how to create a DSN for the Spiceworks database and then used that DSN in the custom BCS solution and deployed it on the server. BCS services will return real-time data in our external list. The requestor and purchase use the internal purchase order requisition form Excel to define the purchase and requestor needs it. Since we have fetched data into SharePoint we can use various SharePoint KPI tools to display statistics. The purchase requisition form template (purchase request) is a document useful for a user, department, and storeroom when they need to make an order request or purchase on behalf of their company.
#Spiceworks download website template code
Now we will access Spiceworks data in our code and initialize our entity. You are ready with your BDC model and Entity class.For details of creating the BDC Model, refer to. Create all the necessary columns that you want to display in SharePoint in the BDC model and entity class.This Template will generate a BDC Model (XML defining BDC), Entity class and Service for fetching data from the LOB application.Start Visual Studio 2010, create a new SharePoint Solution using the Business Data Connectivity Model template under the SharePoint 2010 category.The Spiceworks DSN appears in the System DSN tab.Ĭreate the BDC for accessing data from the Spiceworks' DSN as in the following:.Provide the following entries and click on OK.Select “SQLite3 ODBC Driver” and click Finish.Select the System DSN tab and click on the Add button.Go to Administrative Tools > Data Sources (ODBC).Create a DSN using the SQLite3 ODBC Driver.
#Spiceworks download website template install
ĭownload and install the SQLite3 ODBC driver. All the data related to tickets is stored in the Spiceworks_prod.db file.įor accessing a Spiceworks database we need to install SQLite 3 ODBC, it can be downloaded from. Spiceworks uses a SQLite Database as a backend. We can use SharePoint as a platform for displaying Spiceworks statistics. So, organizations can see statistics of tickets logged in the system and resolved.
#Spiceworks download website template free
Spiceworks is a free community Help Desk Management System.